Frequently asked questions

The reimbursement for consultation is directly dependent on the terms and conditions provided by your insurance provider. Please check with your insurance provider directly whether this service will be covered or not. Neither Justlife nor its partners are responsible for reimbursement. An invoice can be arranged upon the patient's request.

Yes, the doctor can visit you for a physical consultation. This could either be at the comfort of your home, office, or hotel.

No, currently this service is available only for Dubai residents.

This service is available for non-emergency cases. In case of emergency, you should rush to the nearest hospital as soon as possible.

Yes, a prescription can be given in case medications are needed.

No, as per DHA regulations, controlled medicines can’t be prescribed during a home visit.

Yes, IV medication and injections can be administered at home.

If needed, sick leave can be issued for as per DHA guidelines.

The doctor will assess the patient’s condition, perform a detailed examination, and check vital signs such as blood pressure, pulse rate, oxygen saturation, temperature, and blood sugar. If necessary, a prescription for medications will be provided.

Additionally, blood work for further investigations and IV therapy treatments may be recommended; these services are charged separately or can be coordinated directly with the doctor team at the time of consultation.

Terms and Conditions

• Maximum consultation time with the doctor will be up to 60 minutes.

• Patients must show valid ID proof at the time of doctor visit.

• Patients must complete registration and consent documents at the time of doctor visit.

• If a patient is unavailable at the scheduled time, then the doctor will return after waiting for a maximum of 20 minutes. The patient will be charged full penalty as a no-show.

• Rescheduling by patient offers no guarantee of appointment for the same day.

• All cash collections will be only in AED currency, and it is recommended that the patient provide exact change to the doctor.

• Patients will pay all costs related to medication and laboratory tests directly to the pharmacy and laboratory provider. 

• Doctor on-call services should not be used for any emergency medical needs. 

• Request for a visit for an additional family member during the visit it is advised to schedule a new booking from JustLife App. 

• In case of an emergency, the doctor will direct the patient to the ER.

You can request a specific cleaner through the App or the website. However, in the event that your requested cleaner is not available, you can still book another cleaner with the same rating.

We promise to do our best to send you the same cleaner when you book one-time or ad-hoc appointments, but we cannot guarantee their availability as our top-notch crew members get booked up very quickly by weekly clients.

The service fee allows us to enhance your experience with Justlife, including adding new features and providing great customer service. When it comes to how much you are charged, you will always be able to see the exact amount at checkout.

Justlife.com is the largest online marketplace in GCC that connects professional and top-rated cleaning service providers with people looking for cleaning services. We are currently operating in the UAE, KSA, Kuwait, Qatar, Oman and, Bahrain. In other words, we are a leisure time improver by giving you all your free time back while our professionals take care of your house cleaning. We believe that everyone has the right to find a trusted cleaner in less than 1 minute, hassle-free! And all it takes is the followings:

- Specify your cleaning details
- Select the preferred date and time
- Enter your contact and address details.
- Pay via credit card or cash depending on your preference
- Enjoy your free time

You may contact our customer support team in two ways:

• Write to our Live Chat support, our team is available between 8 a.m. and 9 p.m. If you are trying to reach us outside this timeframe, our team will contact you as soon as they receive your Chat Request.

• Send your question to our official email address: wecare@justlife.com. Our team will be responding between 8 a.m. and 9 p.m. 

If you prefer us to bring our cleaning materials, our crew member will come with a Justlife Cleaning Kit containing the following items:

Cleaning Products

• Floor cleaner
• Toilet cleaner
• Multi-purpose cleaner
• Glass cleaner
• Cream cleaner
• Wood furniture polish

Cleaning Equipment

• Vacuum cleaner
• Mop
• Bucket & spinner
• Microfiber cloth
• Sponge cloth
• Scouring pad

Note: There will be an extra AED 10 per hour charge if you request the cleaning materials. 

Most of our cleaners are from the Philippines, Nepal and Sri lanka and other nationalities. All well-trained and trustworthy. 

Yes. Booking for more cleaners to get the job done is easy. You can request up to four cleaners in total. Simply specify the number of professionals you need while booking the appointment. 

• Yes, you can. 90% of our clients have a weekly cleaning with the same cleaner. 

• It is easier for us to provide you with the same cleaner if you have a recurring appointment (usually weekly or bi-weekly).

• You can enjoy the lifetime discount once under the recurring service. 

If you choose to prefer providing materials yourself, we recommend you to have these in your house:

• Vacuum cleaner

• Mop

• Multi-purpose Cleaning Spray

• General Purpose Polish

• Floor Cleaner

• Bleach

• Limescale Remover

• Micro Fibre Cloths

• Furniture Polish

• Sponges

Note: There will be an extra AED 10 per hour charge if you request the cleaning materials. 

Yes we do! Please take note that we only have a few male cleaners as the majority of our clients are always asking for female cleaners. We can send one upon request, and depending on the availability. You can reach us at  wecare@Justlife.com or in our live chat support line. 

Busy and can’t be home during the cleaning session? Worry no more, as our trusted cleaners can get the job done even if you are not around.

Note:

• For a recurring service (weekly or bi-weekly), we recommend that you be present on the first appointment. This way, you can meet the professional, show her your home and explain what you expect from her.
• For one-time cleaning service, kindly let us know how our professional can access your home (e.g. leave the key under the mat, give the key to security, leave the door open, etc). You can also include special instructions while booking the appointment. 

Justlife is available seven days a week! We can send you a top-rated cleaner even on Fridays.

Note: There will be an additional AED 5 on top of the hourly rates as we give overtime pay to our cleaners.

You can check the promotions on our social media page (Facebook, Twitter & Instagram) or visit our website at www.justlife.com and the Justlife App. 

Justlife offers four payment methods:
 

✅ Cash

✅ Debit & credit card (Visa and Mastercard)

✅ Tabby

✅ Justlife Credits
 

For card payments, we’ll send a request to your bank, & once approved, the amount will be charged at booking.

Your credit card information is safe as we are using one of the most secured payment gateways www.checkout.com

Save more with Justlife Credits!
 

Justlife Credits let you book services at discounted rates. This is another payment option that gives you more savings whenever you book an appointment. Simply purchase a package that suits your needs and save up to 30% on all Justlife services.
 

Note:

• Payments are deducted from your Justlife Credits in advance.
• If you cancel an appointment, the deducted amount will automatically be returned to your credit balance.
• Cancellation and rescheduling fees apply. Please refer to our Cancellation and Rescheduling FAQs for details.

Purchasing the Justlife Credit is very easy, simply follow the steps below:

1. Log in

Sign in to your Justlife account using your phone number.
 

2. Access Credits

On the mobile app: Tap on the Credits icon at the bottom navigation bar

On the website: Click your name in the upper right corner, then select Justlife Credit and choose Top-up Credit.
 

3. Complete your top-up

Select Justlife Credit and click TOP-UP CREDIT. 

Checking your credit balance is quick and easy:

1. Log in

Sign in to your Justlife account using your phone number.

2. Access Credit Balance

On the mobile app: Tap on the Credits icon in the bottom navigation bar.

On the website: On the upper right corner of the screen, please click your name to show the drop-down menu.

3. Select Justlife Credit

After selecting it, your total credits will be displayed.

Registering your card details is quick and can be done on both the app and the website. Simply follow the steps below:
 

1. Log in

Sign in to your Justlife account using your phone number.
 

2. On the mobile app

• Tap the Profile icon in the bottom navigation bar.
• Go to Payment Methods.
• Select Add New Card to register your card details.
   

3. On the website

• Click your name in the upper right corner to open the drop-down menu.
• Select Payment Methods.
• Click Add New to save your card details.

Yes! Your credit card information is safe as we are using one of the most Secure payment gateways ✅

We use 128-bit SSL encryption during checkout to protect your personal information, ensuring it remains secure and inaccessible to third parties. However, your strongest layer of security is your password — never share it with anyone.

Justlife also follows a strict privacy policy and complies with all legal requirements. Your data is used only to process your orders and enhance our services.

Note: Our Customer Care team has no way of changing the payment methods offered to you at checkout. To keep your data private, we are also unable to find out exactly why a payment method is not being offered.

No. We recommend you to please provide the exact amount of cash payment to them. 

You can also opt to pay via card while booking your appointment. 

Unfortunately, our professionals do not bring change to the bills. We recommend you to please provide the exact amount of cash payment to them. 

Yes, you can. The service team will send the invoice to your email address. To request one, please contact us through our live chat support.

Upon the cancellation of any service, you will have two options:

1. Refund to Bank Account

The refund will be processed to your bank account within 7–14 business days (depending on your bank’s policy).

2. Refund as Justlife Credit

• The refund will be added to your Justlife Credits immediately after cancellation.
• Credits are valid for 60 days from the date of cancellation.
   

3. Refund Process Details

• For appointments scheduled within 7 days of booking:
• We authorize the payment at the time of booking and charge it only after the session is completed.
• If the booking is canceled before the appointment start time, the authorization is voided and no charge is made (except for any applicable cancellation penalties).
• This voiding process usually takes 1–5 business days, depending on your bank.
• For appointments scheduled more than 7 days in advance:
• We capture the payment immediately when the appointment is created (as authorization cannot be held for more than 7 days).
• If a refund is needed, it will follow the standard bank refund timeline of 7–14 business days (varies by bank).

Achieving a spotless home doesn’t have to be expensive. At Justlife, we offer high-quality cleaning services at affordable rates.

Pricing ranges from AED 34 to AED 55 per hour (without cleaning materials), and may vary depending on the service location you choose.

Additional AED 10/hour applies for cleaning materials.

Additional AED 5/hour applies for Friday bookings.

Booking with Justlife is quick and simple. Just simply follow the steps below.

Visit www.justlife.com or open the Justlife App.

1. Select Home Cleaning.

2. Choose the number of professionals and hours required.

3. Select if you need cleaning materials (optional).

4. Add any specific instructions for the professionals.

5. Choose your preferred date and time, then click Next.

6. Select your payment method and click Complete to confirm your booking.

Redeeming a voucher code is simple. Just follow the steps below.

1. During Step 4 of the checkout process, enter your voucher code in the Add Voucher Code field.

2. Click Apply to activate the discount.

3. After the voucher is successfully applied, the discount will automatically be deducted from your total bill.

Note: Each voucher has specific terms and conditions that must be met for the discount to apply.

If you access Justlife via a voucher link from any of our marketing campaigns (app or web), the voucher will be automatically applied when you select the service.

Yes, you can. While on the booking page, you will be asked if you have any specific instructions. 

If you finished booking the appointment and missed adding the instructions, no worries! You can still update your booking details by following the steps below:

1. Log in using your phone number.

2. Once logged in:

   1. Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu.

   2. Website: On the upper right corner of the screen, please click your name to show the drop-down menu.

3. Select Appointments.

4. Once under the Upcoming appointment page, click the desired appointment to be updated.

5. In the instructions field, click “ADD.”

No worries, we’re happy to help.

Note - Share your instruction at least 4 hours before the appointment.

We’ll make sure it’s passed on to the professional assigned to your booking.

On the Mobile App

1. Log in using your phone number.

2. Tap the Bookings icon in the bottom navigation bar.

3. Go to the Upcoming Bookings section and select your booking.

4. Tap Manage Booking and choose Edit This Booking.

5. Select Add Instruction, enter your details, and Save.

On the Website

1. Log in using your phone number.

2. Click your name in the upper-right corner to open the drop-down menu.

3. Select Bookings and go to the Upcoming Bookings section.

4. Click Manage Booking and choose Edit This Booking.

5. Select Add Instruction, enter your details, and click Add.

Want to change your address? Here’s how you can do it in a few steps

1. Log In

• Sign in to your Justlife account using your phone number.
   

2. On the Mobile App

• Tap the Booking icon in the bottom navigation bar.
• From Upcoming Bookings, select Manage Bookings.
• Click Edit This Booking.
• Choose the Change Address option from the list.
• Tap Add New Address and save.
   

3. On the Website

• Click your name in the upper right corner to open the drop-down menu.
• Select Bookings and click on your upcoming booking.
• Click Edit This Booking.
• Choose the Change Address option from the list.
• Click Add New Address and save.

Need Help?

If you face any issues, contact us via live chat support (available daily from 7 AM to 11 PM) and we’ll help you update your address right away.

If the duration you booked isn’t enough, no need to worry. We’ll assist you.

Reach us through our live chat support, available daily from 7 AM to 11 PM.

Our specialists will check the cleaner’s schedule and confirm if an extension is possible.

You can quickly find your reference number by following these steps:

1. Log In

• Sign in to your Justlife account using your phone number.
   

2. On the Mobile App

• Tap the Booking icon in the bottom navigation bar.
• Go to Upcoming Bookings and select Manage Bookings.
• Open Booking Details to view your reference number.

3. On the Website

• Click your name in the upper right corner to open the drop-down menu.
• Select Bookings and open your upcoming booking.
• Go to Manage Bookings.
• Open Booking Details to view your reference number.

Managing your account on the app or website is simple. Follow these steps to reschedule your booking:

1. Log In

• Sign in to your Justlife account using your phone number.
   

2. On the Mobile App

• Tap the Booking icon in the bottom navigation bar.
• Go to Upcoming Bookings and select Manage Bookings.
• Choose Edit Booking and tap the Reschedule option.
• Select your preferred new date and time slot.
• Confirm by tapping Reschedule.
   

3. On the Website

• Click your name in the upper right corner to open the drop-down menu.
• Select Bookings and open your upcoming booking.
• Go to Manage Bookings.
• Choose Edit Booking and select the Reschedule option.
• Pick your preferred new date and time slot.
• Click Reschedule to confirm.
   

Note: Rescheduling may incur a fee because our cleaners’ schedules are set ahead of time. See the table below for details.

You can cancel your booking anytime through the Justlife app or website by following these steps:

1. Log In

• Sign in to your Justlife account using your phone number.

2. On the Mobile App

• Tap the Booking icon in the bottom navigation bar.
• Go to Upcoming Bookings and select Manage Bookings.
• Choose Edit Booking and tap the Cancel option.
• Click Cancel This Booking.
• Select the Reason for Cancelling and tap Confirm.

3. On the Website

• Click your name in the upper right corner to open the drop-down menu.
• Select Bookings and open your upcoming booking.
• Go to Manage Bookings.
• Choose Edit Booking and select the Cancel option.
• Select the Reason for Cancelling and confirm.
   

Note: A cancellation fee may apply, as our professionals’ schedules are arranged in advance. Please refer to the table below for details.

Justlife aims to provide the best experience to our clients and we understand how important your time is. 

If there will be a possible delay due to a traffic condition or for other reasons, we always reach our clients immediately ahead of time to set their expectations properly and to find options. 

We also send a WhatsApp message to our customers to confirm if our cleaner already arrived to keep track of everything. However, in the unlikely event of a delay in the service, please do not hesitate to reach us immediately on our live chat support line or at  wecare@Justlife.com. 

We’d like to hear about your recent experience with Justlife. After the session, you will be receiving an email, SMS, or push notification via the app to ask for your feedback and to rate the cleaner’s performance.

You rate the cleaner on a scale of 1 to 5. Where 5 is being the highest. Please feel free to share your comments as this will help us improve our service

For one-time appointments:

We promise to do our best to send you the same cleaner when you book one-time or ad-hoc appointments, but we cannot guarantee their availability as our top-notch crew members get booked up very quickly by weekly clients.

Recurring appointments

Justlife aims to provide the best experience to our clients - from booking the appointment to the cleaning service itself. In the rare event that your regular cleaner is not available, you will be notified immediately to set your expectations properly and find options. However, in the unlikely event of not getting your regular cleaner, please immediately notify and reach us at  wecare@Justlife.com.

We would like to apologize for the inconvenience. Justlife aims to provide the best experience to our clients - from booking the appointment to the cleaning service itself. However, in the unlikely event of us missing your service, please immediately notify and reach us at  wecare@justlife.com or via our live chat support.

Our case specialist will immediately reach out to you for a resolution.

We apologize for the inconvenience. Justlife aims to provide the best quality experience to our clients. We made sure that all our cleaning professionals were well-trained.  However, in the unlikely event of not meeting your expectations, please immediately notify us within 24 hours. You can reach us at  wecare@Justlife.com or via our live chat support line.

Note: Kindly send photos of the areas that were not cleaned properly. 

We apologize for the inconvenience. Justlife aims to provide the best quality experience to our clients. We made sure that all our cleaning professionals were well-trained.  However, in the unlikely event of not meeting your expectations, please immediately notify us within 24 hours. You can reach us at  wecare@Justlife.com.com.
 

Note: Kindly send photos of the damaged item as evidence and for investigation purposes. 

Our specialists will investigate the issue and will reach out to you within 24 hours.

We apologize for the inconvenience. Justlife aims to provide the best quality experience to our clients. We made sure that all our cleaning professionals were well-trained. However, in the unlikely event of not meeting your expectations, please immediately notify us within 24 hours. You can reach us at  wecare@Justlife.com.

Note: Kindly send photos of the missing item as evidence and for investigation purposes. 

Our specialists will investigate the issue and will reach out to you within 24 hours.

To book an appointment, you need to have a registered account with Justlife. It is really easy to create one and this saves you from the hassle of filling in your details all over again every time you book with us. 

You will be prompted to create an account when you place your first booking, just follow the easy on-screen steps.

Logging in to your account is very easy, simply follow the steps below:

1. In the upper right corner of the screen, click Log in. 

2. Enter your mobile number then click Continue.

3. Enter the verification code sent to you via SMS. 

Managing your account online or via the app is now made easy. Just simply follow the steps below to change or add a new address.

1. Log in using your phone number.

2. Once logged in:

   • Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu.

   • Website: On the upper right corner of the screen, please click your name to show the drop-down menu.

3. Select Settings.

4. Click Manage addresses.

Managing your account online or via the app is now made easy. Just simply follow the steps below to update your profile. 

1. Log in using your phone number.

2. Once logged in:

   • Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu.

   • Website: On the upper right corner of the screen, please click your name to show the drop-down menu.

3. Select Settings.

4. Click Edit personal details.

5. Once done with the update, click Save. 

You can view your appointment history online or via the App. Simply, follow the steps below:

1. Login in using your phone number. 

2. Once logged in:

   • Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu.

   • Website: On the upper right corner of the screen, please click your name to show the drop-down menu.

3. Select Appointments.

4. In the Appointments page, you can view your upcoming and past appointments as well as all the details of the booked appointments.